The Clients Charter sets out what residents can expect from the council, how long each service takes, and how to raise a complaint if a standard is not met.
Our commitments
- Clear published requirements for every service.
- Turnaround targets that are monitored by management.
- Fair, transparent and time-bound decisions.
- A complaints procedure with feedback to the complainant.
Service standards
Service standards for rates, water connections, building plan approval, business licensing and land administration are published with the annual report and in the transparency portal.
Raising a complaint
Complaints may be lodged at the council offices, through the report a fault form online, or in writing to the Chief Executive. Every complaint is logged and the complainant is advised of the outcome.